TERMS OF USE

Effective Date: April 7, 2026

Welcome to Caledonia Coaching Corp (trading as Lora Caven). We’re committed to protecting your privacy and handling personal information with care, transparency, and integrity.

This Privacy Policy explains how Caledonia Coaching Corp (trading as Lora Caven) ("we," "us," or "our") collects, uses, and shares personal information when you visit www.loracaven.com (the "Site"), complete a contact form or coaching application, engage in our coaching services, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

Consent: When you submit a contact form or coaching application through the Site, you are providing explicit consent for us to collect and process your personal information for the purposes described in this Privacy Policy.

We collect only the personal information we need to respond to you and deliver our coaching services. This typically includes:

  • Name

  • Email address

  • Phone number

We collect this information when you submit a contact form, request information, apply for coaching, book a call, or otherwise choose to share it with us.

We use your information to:

  • Provide coaching services: Deliver and support the programs, sessions, and resources you request.

  • Communicate with you: Respond to messages, send scheduling and service-related updates, and follow up on inquiries or applications.

  • Send updates (with choice and control): Share relevant content, announcements, or opportunities. You can opt out of marketing emails at any time.

  • Improve your experience: Understand what’s working and make the Site and our services clearer, smoother, and more useful.

We do not sell your personal information.

We only share your data with trusted service providers when it’s necessary to run our business and deliver our services (for example, email hosting, scheduling tools, analytics tools, or payment processors). These providers are only allowed to use your information to perform services for us.

We may also disclose information if required to do so by law, regulation, or a valid legal request.

Because we work with international clients and use service providers that may operate in different countries, your personal information may be accessed, processed, or stored outside your province/state/country of residence (including in Canada and potentially other jurisdictions).

When personal information is transferred internationally, we use appropriate safeguards designed to protect your information, such as contractual protections with service providers and reasonable security measures. Where applicable, we aim to handle personal information in line with relevant privacy requirements such as PIPEDA (Canada) and GDPR (EU/UK).

Coaching can sometimes involve more personal topics (for example, health information, personal well-being, or other sensitive details). Where we collect or process this type of information (often called “special category data”), we treat it with extra confidentiality and care.

We will only collect and use special category data with your explicit consent, and only to support you in the coaching relationship (unless we are required to do otherwise by law).

We raise the standard in everything we do, including security. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet is 100% secure.

We retain your personal information only for as long as needed for the purposes set out in this Privacy Policy.

Coaching records: We generally keep coaching-related records for the duration of our professional relationship and then for 7 years afterwards, to support legal, accounting, and tax requirements (unless a longer retention period is required or permitted by law). We may retain certain information for shorter or longer periods depending on the type of record and our legal obligations.

Depending on where you live, you may have rights related to your personal data, including the right to:

  • Access the personal information we hold about you

  • Update/Correct your information if it’s inaccurate

  • Request deletion of your personal information (in certain situations)

To exercise any of these rights, email us at coach@loracaven.com.

We use cookies and similar technologies to understand how people use our Site and to improve performance and user experience (for example, basic website analytics).

You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not function as intended.

Our Site may contain links to other websites. We are not responsible for the privacy practices of those external sites and encourage you to read their privacy statements.

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

This Privacy Policy applies to Caledonia Coaching Corp (trading as Lora Caven) and the personal information collected through www.loracaven.com and our coaching services delivered under the Lora Caven brand.

If you choose to interact with third-party websites, platforms, or service providers (for example, by clicking external links), their privacy practices will apply to any information they collect.

If you have any questions about this Privacy Policy or how we handle your data, we invite you to reach out with care and conviction.

Caledonia Coaching Corp (trading as Lora Caven)  

Email: coach@loracaven.com  

Website: www.loracaven.com